Terms & Conditions

Welcome to Mu&Mi (“we,” “us,” or “our”). By accessing or using our website and purchasing our daily-wear jewelry, you agree to be bound by the following Terms and Conditions. Please read them carefully before making a purchase.

 

1. General Conditions

  • By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information & Pricing

  • Affordable Daily-Wear Jewelry: Our products are designed for everyday wear. Material details and care instructions are provided on product pages.
  • Colors & Images: We make every effort to display the colors and details of our products accurately. However, actual colors may slightly vary depending on your screen monitor settings or lighting conditions during photography.
  • Pricing & Availability: All prices are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time without liability.

3. Orders & Payment

  • An order is considered confirmed only after successful payment processing.
  • In the event of an incorrect price listing or error in inventory, we reserve the right to cancel the order and issue a full store credit or refund.

4. Shipping & Delivery

  • All orders are dispatched within 3 business days of order placement.
  • Delivery timelines are estimates provided by our courier partners and may vary based on location or unforeseen delays.
  • For detailed shipping information, please refer to our Shipping Policy.

5. Exchanges & Damage Claims

  • No Returns / Refunds: Due to the personal nature of jewelry and our low-price model, we do not accept returns or offer refunds for change of mind.
  • Defect / Transit Damage: Exchanges are strictly allowed only for items received broken or defective, provided they are reported within 24 hours of delivery with valid proof (photos/unboxing video).
  • For complete details on eligibility and procedures, please refer to our Refund & Exchange Policy.

6. Jewelry Care & Disclaimer

  • Proper care is required to maintain the finish of daily-wear jewelry. Damage or tarnishing resulting from improper handling, exposure to water, perfumes, sweat, or harsh chemicals is not considered a defect and is not covered under our exchange policy.

7. Intellectual Property

  • All content on this website—including logos, branding, product names, text, images, and designs—is the exclusive intellectual property of Mu&Mi. Unauthorized reproduction, copying, or redistribution is strictly prohibited.

8. Limitation of Liability

  • Mu&Mi shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the local courts.

10. Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those updates.

11. Contact Us

If you have any questions or concerns regarding our Terms & Conditions, please contact us at:

 

  • Email: [Your Email Address]
  • WhatsApp / Call: [Your Phone Number]
  • Operating Hours: [e.g., Monday – Saturday, 10:00 AM – 6:00 PM IST]
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