Refund & Exchange Policy

At Mu&Mi, we craft affordable daily-wear jewelry designed to bring a little extra sparkle to your everyday routine. Because of the personal nature of jewelry and our commitment to keeping our prices low and accessible for everyone, we do not offer monetary refunds or standard returns for change of mind.

We do, however, want to make sure you love what you wear. We strictly offer exchanges in the rare event that your item arrives defective or damaged during transit.

Exchange Eligibility

We will happily exchange an item if:

  1. It arrives broken or defective: The item has a manufacturing defect or was damaged during delivery.
  2. You notify us within 24 hours: You must contact our customer support team within 24 hours of delivery (as marked by the courier tracking system).
Please note: Requests made after the 24-hour delivery window, or exchanges requested for reasons other than damage/defects (e.g., change of mind, incorrect style selected), cannot be processed.

How to Request an Exchange

If your order arrives damaged or defective, please follow these simple steps within 24 hours:

  1. Take clear proof: Take a clear photo or short video showing the defect or damaged item, along with your shipping box/packaging.
  2. Contact us: Send an email to [Your Email Address] or message us on WhatsApp at [Your Phone Number] with:

    • Your Order ID
    • A brief description of the issue
    • The photo/video proof
  3. Verification: Our team will review your request within [e.g., 24–48 hours]. Once approved, we will guide you on how to return the damaged item and dispatch a fresh replacement piece to you at no extra cost.

Non-Exchangeable Items

  • Normal wear and tear over time (such as natural tarnishing or scratches from daily use).
  • Items damaged due to improper care (e.g., contact with water, perfumes, chemicals, or rough storage).
  • Exchange requests submitted after the 24-hour post-delivery window.

Questions?

If you have any questions about your order, feel free to reach out to us on Instagram or WhatsApp. We’re always here to help!
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