Privacy Policy

At Mu&Mi (“we,” “our,” or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal details when you visit or make a purchase from our website.

 

By using our website, you consent to the practices described in this policy.

 

1. Information We Collect

When you visit or place an order with Mu&Mi, we collect certain information to provide you with a smooth shopping experience:

 

  • Personal Details: Name, shipping address, billing address, phone number, and email address provided during checkout or account creation.
  • Payment Information: Payment details (such as credit/debit card numbers, UPI IDs, or net banking info) processed securely through our payment gateway partners. We do not store or have direct access to your complete financial details.
  • Order Details: Information about the daily-wear jewelry pieces you purchase, exchange requests, and order history.
  • Technical Data: IP address, browser type, device information, and website browsing patterns collected automatically via cookies to improve your user experience.

2. How We Use Your Information

We use the information collected for the following purposes:

 

  • Fulfilling Orders: To process, package, and ship your orders within our 3-day dispatch window.
  • Customer Support: To assist you with order status, tracking, and verifying exchange requests for defective items reported within 24 hours of delivery.
  • Order Communication: To send SMS, WhatsApp, or email updates regarding order confirmations, shipping tracking links, and delivery notifications.
  • Service Improvement: To analyze website usage, optimize our catalog, and enhance our customer experience.
  • Marketing (Optional): To notify you of new arrivals, promotional offers, or sales. You can unsubscribe at any time.

3. Information Sharing & Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We share your data only with trusted third-party service providers necessary to operate our business:

 

  • Courier & Logistics Partners: To deliver your orders to your address.
  • Payment Gateways: To process payments securely.
  • IT & Hosting Partners: To ensure our website operates reliably and safely.
All third-party service providers are obligated to keep your information secure and use it solely for the specific services they provide to us.

 

4. Data Security

We implement security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Encrypted SSL (Secure Sockets Layer) technology is used on our website during data transmission.

 

5. Cookies

Our website uses cookies—small text files stored on your device—to remember your cart items, keep you logged in, and understand site interaction patterns. You can choose to disable cookies through your browser settings, though doing so may affect some site functionalities.

 

6. Your Rights

You have the right to:

 

  • Access the personal data we hold about you.
  • Request corrections to any inaccurate or incomplete details.
  • Request the deletion of your personal account data, subject to legal or record-keeping requirements.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or operational and legal requirements. Updates will be posted directly on this page with an updated revision date.

 

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

 

  • Email: [Your Email Address]
  • WhatsApp / Phone: [Your Phone Number]
  • Operating Hours: [e.g., Monday – Saturday, 10:00 AM – 6:00 PM IST]

1. General Conditions

  • By using this website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a parent or guardian.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Product Information & Pricing

  • Affordable Daily-Wear Jewelry: Our products are designed for everyday wear. Material details and care instructions are provided on product pages.
  • Colors & Images: We make every effort to display the colors and details of our products accurately. However, actual colors may slightly vary depending on your screen monitor settings or lighting conditions during photography.
  • Pricing & Availability: All prices are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time without liability.

3. Orders & Payment

  • An order is considered confirmed only after successful payment processing.
  • In the event of an incorrect price listing or error in inventory, we reserve the right to cancel the order and issue a full store credit or refund.

4. Shipping & Delivery

  • All orders are dispatched within 3 business days of order placement.
  • Delivery timelines are estimates provided by our courier partners and may vary based on location or unforeseen delays.
  • For detailed shipping information, please refer to our Shipping Policy.

5. Exchanges & Damage Claims

  • No Returns / Refunds: Due to the personal nature of jewelry and our low-price model, we do not accept returns or offer refunds for change of mind.
  • Defect / Transit Damage: Exchanges are strictly allowed only for items received broken or defective, provided they are reported within 24 hours of delivery with valid proof (photos/unboxing video).
  • For complete details on eligibility and procedures, please refer to our Refund & Exchange Policy.

6. Jewelry Care & Disclaimer

  • Proper care is required to maintain the finish of daily-wear jewelry. Damage or tarnishing resulting from improper handling, exposure to water, perfumes, sweat, or harsh chemicals is not considered a defect and is not covered under our exchange policy.

7. Intellectual Property

  • All content on this website—including logos, branding, product names, text, images, and designs—is the exclusive intellectual property of Mu&Mi. Unauthorized reproduction, copying, or redistribution is strictly prohibited.

8. Limitation of Liability

  • Mu&Mi shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Governing Law

  • These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the local courts.

10. Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those updates.

11. Contact Us

If you have any questions or concerns regarding our Terms & Conditions, please contact us at:
  • Email: [Your Email Address]
  • WhatsApp / Call: [Your Phone Number]
  • Operating Hours: [e.g., Monday – Saturday, 10:00 AM – 6:00 PM IST]
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